yesb88 Privacy Policy

1.Introduction

yesb88 ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at yesb88.app (the "Platform"). In the course of providing our services to registered players in Bangladesh and to visitors to the Platform, yesb88 collects and processes certain personal data. This Privacy Policy sets out, in clear and plain English, what personal data we collect, why we collect it, how we use it, with whom we may share it, and the rights available to you as a data subject.

This Privacy Policy applies to all personal data collected from: (a) registered account holders on the yesb88 Platform; (b) visitors to the yesb88.app website who have not registered an account; and (c) individuals who contact yesb88's customer support team via live chat, email, or WhatsApp. It covers all data processing activities conducted by yesb88 in connection with the operation of the Platform, including sports betting, casino gaming, payment processing, marketing communications, and customer support.

This Privacy Policy should be read in conjunction with the yesb88 Terms and Conditions, which are available at yesb88.app/terms-conditions, and the Responsible Gaming Policy available at yesb88.app/responsible-gaming. Where there is any conflict between this Privacy Policy and the Terms and Conditions on a data-related matter, this Privacy Policy shall take precedence.

yesb88 is committed to handling your personal data responsibly, transparently, and in a manner consistent with applicable data protection principles. We collect only what is necessary, retain it only for as long as needed, and apply appropriate technical and organisational measures to keep it secure.

2.Personal Data We Collect

The categories of personal data that yesb88 may collect about you, depending on your interaction with the Platform, are set out in the table below.

yesb88 does not collect special category personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required for age or identity verification purposes and only to the extent permitted by applicable law.

3.How We Collect Your Data

yesb88 collects personal data through the following means:

3.1 Information You Provide Directly

When you register an account on yesb88, complete identity verification (KYC), make a deposit or withdrawal, contact our customer support team, or update your account profile, you provide personal data directly to us. This includes the identity, contact, and financial data categories described in Section 2.

3.2 Automatic Collection

When you visit the yesb88.app website or use the Platform, we automatically collect certain technical and usage data through server logs, cookies, and similar tracking technologies. This data is collected regardless of whether you have a registered account. See Section 7 for more details on our use of cookies.

3.3 Third-Party Sources

yesb88 may receive personal data about you from third parties, including:

• Identity Verification Providers: Third-party KYC services that cross-check the identity documents you submit against official databases to verify your identity and age.
• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay may confirm payment transaction details to reconcile your deposit and withdrawal records.
• Fraud Prevention Services: Third-party fraud detection and anti-money-laundering screening services may share risk signals or flagged data relating to your account activity.
• Analytics Providers: Aggregated and anonymised data from analytics platforms that help yesb88 understand how users interact with the Platform.

4.How We Use Your Personal Data

yesb88 uses your personal data for the following purposes. Each purpose is linked to a legal basis, which is explained in Section 5.

• Account Creation and Management: To register your account, verify your identity and age, maintain your account profile, and manage your account settings.
• Service Delivery: To process your bets and game sessions, calculate winnings, display your betting history, and ensure the Platform functions correctly for you.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to execute withdrawal requests to your nominated payment method.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance via live chat, email, and WhatsApp.
• Responsible Gaming: To administer and enforce deposit limits, session time limits, self-exclusion periods, and other responsible gaming tools you have activated on your account. yesb88 may also proactively contact you if our monitoring detects patterns of play that may indicate problem gambling.
• Legal and Regulatory Compliance: To meet our obligations under applicable anti-money-laundering regulations, to respond to lawful requests from regulatory or law-enforcement authorities, and to maintain records required by applicable law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct as described in the yesb88 Terms and Conditions.
• Marketing Communications: To send you promotional emails, SMS messages, or in-Platform notifications about bonuses, new games, sports betting offers, and seasonal promotions — but only where you have opted in to receive such communications and subject to your right to opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct A/B testing, and make improvements to the Platform's features, design, and performance.
• Dispute Resolution: To investigate and resolve disputes relating to bets, payments, or account activity, using transaction logs and communications records as evidence.

5.Legal Basis for Processing

yesb88 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and yesb88 — including account registration, service delivery, and payment processing — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC identity verification, anti-money-laundering record-keeping, and responding to regulatory or law-enforcement requests — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and Platform improvement is carried out on the basis of yesb88's legitimate interests, where those interests are not overridden by your rights and interests as a data subject.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6.Data Sharing & Disclosure

yesb88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data only in the following circumstances:

6.1 Service Providers

yesb88 engages trusted third-party service providers who process personal data on our behalf and under our instruction, strictly for the purposes of delivering the Platform's services. These providers include identity verification services, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), cloud hosting providers, fraud detection services, customer support platform providers, and analytics tools. All such providers are contractually obligated to maintain appropriate data security standards and to use your data only as instructed by yesb88.

6.2 Game Studio Providers

Where you play games provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe — limited technical data (such as a player session token) may be shared with the relevant studio solely for the purpose of enabling game delivery and recording game outcomes. Game studios do not receive your full identity or financial data.

6.3 Legal and Regulatory Authorities

yesb88 may disclose your personal data to regulatory bodies, law enforcement agencies, courts, or other public authorities where required to do so by applicable law, by court order, or where yesb88 believes in good faith that such disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of yesb88's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.

6.5 With Your Consent

yesb88 may share your data with other third parties where you have given your explicit consent to such sharing. You may withdraw that consent at any time by contacting our support team.

7.Cookies & Tracking Technologies

yesb88 uses cookies and similar tracking technologies on the yesb88.app Platform to ensure the site functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the Platform.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be switched off. They include session cookies that keep you logged in during your visit, security tokens, and cookies required to process payments. No consent is required for strictly necessary cookies.
• Functional Cookies: These cookies remember your preferences, such as your language settings, account interface preferences, and responsible gaming tool configurations. Disabling these cookies may affect your Platform experience.
• Analytics Cookies: These cookies collect anonymised data about how visitors use the Platform — for example, which pages are visited most frequently and where users encounter errors. This data is used solely to improve Platform performance and user experience. Analytics cookies are deployed only with your consent.
• Marketing Cookies: These cookies may be used to deliver promotional content that is relevant to your interests based on your activity on the Platform. Marketing cookies are deployed only where you have opted in to marketing communications.

7.2 Managing Cookies

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse some or all cookies, to delete cookies that have already been set, and to receive a notification before a new cookie is placed on your device. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly, and disabling functional cookies may result in loss of your saved preferences.

8.Data Retention

yesb88 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your active account relationship with yesb88, and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• Transaction and Financial Data: Retained for a minimum of five (5) years following the date of the transaction, as required by applicable financial regulations.
• Customer Support Communications: Retained for three (3) years following the closure of the relevant support interaction or dispute, to enable resolution of any subsequent claims or complaints.
• Technical and Usage Data (Log Files): Retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever is earlier.
• Responsible Gaming Data: Self-exclusion records are retained for a minimum of five (5) years following the end of the exclusion period to prevent reactivation of excluded accounts.

Where your data is no longer required for its original purpose and no other legal basis for retention applies, yesb88 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9.Data Security

yesb88 takes the security of your personal data seriously. We apply a range of technical and organisational measures to protect your data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the yesb88.app servers is encrypted using SSL/TLS (Secure Socket Layer / Transport Layer Security) technology. Look for the padlock symbol in your browser's address bar when visiting yesb88.app.
• Encrypted Data Storage: Sensitive personal data — including identity documents, financial account references, and passwords — is stored in encrypted form on our servers. Passwords are hashed using industry-standard algorithms; yesb88 staff cannot read your password.
• Access Controls: Access to systems holding personal data is restricted on a need-to-know basis. yesb88 staff are granted access only to the data categories required for their specific role. All access is logged and audited.
• Regular Security Testing: yesb88 conducts periodic security assessments, penetration testing, and vulnerability scanning of its infrastructure to identify and remediate potential weaknesses.
• Incident Response: In the event of a personal data breach, yesb88 will follow its internal incident response procedure, which includes notifying affected players and relevant authorities within the timeframes required by applicable law.

While yesb88 employs robust security measures, no system connected to the internet can be guaranteed to be fully impenetrable. You are responsible for maintaining the security of your own account credentials as described in the yesb88 Terms and Conditions.

10.Your Rights

As a data subject, you have the following rights in relation to your personal data held by yesb88. To exercise any of these rights, please contact us at [email protected]. yesb88 will respond to all valid data subject requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data that yesb88 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update certain account details directly through your account profile settings.
• Right to Erasure: In certain circumstances, you have the right to request that yesb88 delete your personal data. This right does not apply where yesb88 is required to retain your data to comply with a legal obligation (for example, anti-money-laundering record-keeping requirements).
• Right to Restriction of Processing: You may request that yesb88 restrict its processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing based on yesb88's legitimate interests, including profiling for fraud prevention or responsible gaming monitoring. yesb88 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11.Children's Privacy

The yesb88 Platform is strictly intended for use by adults aged 18 years and above. yesb88 does not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not register an account, make a deposit, or place any bet or wager on the Platform.

If yesb88 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. All funds held in the account at the time of closure will be forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that your child has registered an account or provided personal data to yesb88, please contact us immediately at [email protected]. We encourage parents and guardians to use parental control and content-filtering software to prevent minors from accessing online gambling platforms.

12.Third-Party Links

The yesb88 Platform may contain references to third-party game studios and payment providers as part of our service offering. yesb88 does not include outbound hyperlinks to external websites on the Platform, and this Privacy Policy does not govern the data practices of any third-party organisations, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, or payment providers such as bKash, Nagad, and Rocket.

If you visit any external website or use any third-party service in connection with your use of the yesb88 Platform, please review the privacy policies of those third parties independently. yesb88 has no control over and accepts no responsibility for the data collection or privacy practices of third parties.

13.International Data Transfers

In order to deliver the yesb88 Platform, your personal data may be transferred to, stored in, or processed in countries or jurisdictions outside of Bangladesh. This may occur when yesb88 uses cloud hosting infrastructure, analytics platforms, or other service providers whose servers are located outside Bangladesh.

Where such transfers occur, yesb88 takes steps to ensure that your personal data is afforded an adequate level of protection in the receiving jurisdiction, including through the use of contractual safeguards with the relevant service providers. If you would like more information about the international transfer arrangements applicable to your data, please contact us at [email protected].

14.Amendments to This Privacy Policy

yesb88 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made, we will publish the updated Privacy Policy on this page with a revised "Last Updated" date and, where practicable, notify registered players by email at the address associated with their account.

Your continued use of the yesb88 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any amendment, you must discontinue your use of the Platform and may request closure of your account by contacting our customer support team.

We encourage you to review this Privacy Policy periodically so that you remain informed about how yesb88 handles your personal data.

15.Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to yesb88's handling of your personal data, please contact our Data Support team using the details below. All contact details are provided as plain text only and are not clickable links.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the yesb88 Platform
• WhatsApp: +880 1700 000000
• Response Time: We aim to acknowledge all data-related enquiries within 24 hours and to resolve them within 30 calendar days.

If you are not satisfied with our response to your data-related complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. yesb88 will cooperate fully with any such authority in the investigation of your complaint.